How to Delete Google Reviews? Everything You Need to Know
3 minutes read
How to Delete Google Reviews
In terms of traffic, Google is the top website globally, but that's not all. Besides being the most popular website worldwide, Google is also the number one online review website.
Millions of people check out Google for product and service reviews before visiting a business and purchasing anything. It’s the go-to platform to check out online reviews, whether you are looking for the best and latest computers this year or plumbing service in your local area. When you’re looking for the best hotels for your vacation or the latest restaurants, you most probably took out your phone and made a quick Google search for it.
Many people agree that Google reviews are the primary driving forces influencing them to purchase a product or service or support a business. So, if you are a business owner, it’s only smart to take advantage of the popularity and growth that Google reviews can provide to your brand.
However, those customer reviews aren’t always positive, and understandably, a low rating and negative Google review can affect your business. Like how positive reviews can drive traffic to your brand, negative reviews can also take potential customers away. So, it makes sense if you want to know how to delete Google reviews before it can negatively impact your business reputation.
How to Delete Google Reviews Posted by Me
If you have a Google account, you can write reviews about various products and services online. You can also leave reviews for places and businesses you've visited. The reviews you posted will appear on the Google listing of the business you reviewed, including in Google Maps. Leaving reviews on Google won't be anonymous, and every review posted is public. Anyone on Google will be able to see what you write. If you ever change your mind about the review that you already posted, there are two things you can do. You can either edit or delete it through the same Google account you used to write the review.
If you are looking ‘how to delete Google reviews posted by me,’ here is a step-by-step guide to help you.
- Before you can delete a previous customer review you made, you have to sign up in the same Google account that you used to make the review in the first place.
- Open Google Maps on your mobile device or computer.
- Tap on the ‘Menu’ you can find in the top left of the screen.
- Click on the ‘Your Contributions’ tab, then choose ‘Reviews.’
- You’ll then see all the reviews you made of the places you went to. Find the review you want to delete, then click the ‘More’ option next to the review. Choose ‘Delete’ and follow the further instructions.
You should be able to delete your previous reviews made using this method without an issue.
How to Delete Google Reviews Posted by Others
With many people looking into Google to find out what other users think of a particular product, service, or place before they visit or purchase from a business, any negative review can take a toll on your brand. No one wants to visit a hotel or restaurant that received low ratings and a lot of negative feedback from customers. While some negative reviews are authentic, there are also a lot of them that are fake. If you think you might be dealing with fake Google reviews, it’s reasonable that you want to get rid of them. Fortunately, Google has decent review policies where reviews can get removed. These review types are listed under ‘prohibited and restricted content’ and are ones that you should try to delete.
Fake Reviews and Spams
Google reviews should reflect the customer’s genuine experience while using a product and service. Fake reviews only exist to manipulate ratings, which is against Google’s policies. Fake reviews include spam, and you can easily spot these review types. They usually appear multiple times in the review section from a single Google account. Spam reviews may appear from multiple Google accounts in some cases, but the content would be the same.
Some user reviews are not helpful at all, and their low ratings can damage your reputation. Google also prohibits leaving off-topic reviews, like, for instance, someone ranting about political, religious, social, or personal matters in a restaurant review.
Restricted Content in Reviews
This type of review contains links or reviews of restricted products and services by either local or regional regulations.
Another type of review you should delete is those that contain offensive content like explicit, profane, and obscene gestures or languages.
Dangerous and Derogatory Content
Reviews that include harassment, intimidation, threats, discrimination, and bullying are also against Google’s review policies.
Reviews from users that are not real are also prohibited in Google. That includes leaving reviews under a false name, representing yourself as someone else, an organization, or another company.
Other types of reviews that you can ask Google to delete includes reviews that contain:
• Terrorist Content
• Illegal Content
• Sexually Explicit Content
• Conflicts of Interest
Deleting a review that you posted is quick and simple, but if you want to know how to delete Google reviews posted by others, that is a different matter. Unlike the reviews you made, there is no simple 'Delete' button you can click to delete other people's reviews.
How to Delete Reviews on Google
It's not uncommon for businesses and brands to get unsolicited reviews on Google. Suppose you think that these reviews come from a direct competitor, spammer, or anybody whose sole purpose is to cause irreparable damage to your business. In that case, you can flag the review and request Google Business Support.
Google has its spam detection measures, and it helps in removing spammy and fake reviews. Although it's fairly efficient most of the time, it's not 100% effective. If you find inauthentic and irrelevant reviews on your business that Google has not detected, you can take steps to delete a Google review.
Here’s a step-by-step guide on how to delete reviews on Google by flagging it if you’re certain that its content violates the Google review policy.
- Sign in to your business account through ‘Google My Business.’
- Select your business location and tap on the ‘Menu’ to open the ‘Reviews’ section.
- Find the customer review that you think is inappropriate and violates Google’s policy.
- Click the ‘Menu’ next to the review, then tap on the ‘Flag as inappropriate.’
- You’ll need to fill out a policy violation form after, and once done, click ‘Report.’
Authenticating a review is a smart way to keep your online presence positive. Believe it or not, a lot of people on the internet are incredibly deceitful. Worse, some competitors set out to discredit other businesses.
If you doubt a review's authenticity, you can help Google delete these types of content by flagging it. Deleting Google revies is quite a simple process but requires your persistence and patience.
How to Delete Google Business Reviews
If you are running or managing a business, it’s important to remember that you can’t please 100% of your customers. Once in a while, you’ll get a negative review, and while you might want to delete it right away, there’s no easy way how to delete Google business reviews.
Firstly, you can flag reviews and request Google to delete them, especially if it's a scam or fake review. There are also other effective ways to delete a Google review, but you can’t do it yourself. Instead, win over your customer, then ask them to edit or delete their review. Here are some ways you can do it.
Respond to their review.
Proactively addressing negative reviews is the best way to preserve your business's online reputation. It’s also a great strategy to delete reviews on Google. Responding to a review gives you a chance to win over a customer and hopefully succeed in getting them to delete their review.
Reach out, resolve your customer’s issues, and ask them if they still feel negative about your service.
If you think you can resolve the customer's problems, doing so can help them change their negative opinion about your business. Make follow-up calls or send follow-up emails or messages. Once you won them over by personally addressing their issues, you can invite them to delete their previous review and leave a new one.
How to Delete Comments on Google Reviews
Google is the top website customers go to for user reviews on products, services, and places they want to try out. Any negative comment about your brand or business can influence potential customers, and not in a good way. Those one-star ratings attached to negative comments can take a toll on your business, so it's understandable if you want to know how to get rid of Google reviews.
It’s also an essential skill for you and your customer support team, especially when dealing with spammy and inauthentic reviews.
Waiting for Google to delete inappropriate reviews and those you flagged can be tedious. However, the steps mentioned above should help you and your customer service peo